Everyone needs a good VIIZR.
Launched by Ford Motor Company, VIIZR is a new field service software cool tool utilizing Salesforce for managing mobile work forces and providing onsite support allowing small businesses to simplify activities such as invoicing, scheduling, and managing requests and get back to focusing on providing customer service.
“For more than 100 years, Ford has been the backbone of commercial business,” Jim Farley, Ford’s Chief Executive Officer. “Salesforce is the global leader in CRM (customer relationship management) and together, Ford is excited to bring advanced digital tools to the trades to help drive the productivity of their business.”
Ford noted in a press release that the market for field service management is estimated at $3-billion annually in the US, and is expected to double within the next six years as changes to consumer behavior brought on by COVID-19 will create high demand for trades.
The VIIZR software solution is built on Salesforce Field Service used for managing mobile work forces and providing onsite support, and was developed specifically for trade businesses by Ford. There are currently 675,000 small- and medium-sized businesses in the service & maintenance and construction sectors across America.
“Small business owners are the foundation of our communities, and every day across America plumbers, electricians and landscapers step into their Ford vehicles to build our economy,” said Marc Benioff, Chair and co-Chief Executive Officer of Salesforce. “We're thrilled that our incredible new partnership with Ford will help energize millions of entrepreneurs in the trades with the power of Salesforce so they can deliver for their customers and take their businesses to the next level.”
For businesses with fewer than 20 employees, Ford states that its VIIZR tool could reduce back-office work by more than 40 percent or about 25 hours a week (based on a 40-hour week, 22-day/month, 48-week year).
VIIZR enables trades to:
- Stay on Track: Digitize everything – quotes, work orders, invoicing and job management;
- Connect with Customers: Manage customer relationships and jobs through an all-in-one customer profile, making it easy to communicate with them and improve the overall experience;
- Streamline Operations: Scheduling, dispatching and coordination of field technicians for greater efficiency and a more profitable business.
The software tool provides affordable, advanced field service tools with subscriptions starting from $39/month per user.
To learn more, visit VIIZR.com.