Equipment maker JCB has introduced a master technician program to its North American dealer network.
Service personnel must be nominated by their dealership and pass an entry exam to qualify, says a news release from JCB.
To earn the master technician designation, participants must then also pass a series of training programs and hands-on skill challenges at 100 percent, in addition to all distance learning classes, JCB systems efficiency testing, core product component testing, and other service-based tests, the release said.
“We feel it is very important for any technician to understand all training opportunities that are available, and how they can continue to learn and grow with the company and advance their career,” the release quoted Rick Papalia, senior vice-president of corporate operations for Northland JCB.
Master technicians compete annually in each of JCB’s 12 regions earns a special master technician ring. The regional winners then square off in a national competition in which the champion wins an all-expense paid trip to JCB’s global headquarters in the U.K.
“Service technicians are often the unsung heroes of a dealership, yet they are vital to its success and support of the JCB brand,” said Chris Giorgianni, JCB vice-president of product support and government and defence.